Hyster enjoys a unique relationship with all our clients. We try to produce complete customer satisfaction created through world class manufacturing. Our objective is to foresee the needs of every client in addition to address them with forklifts that deliver the value, the performance and the reliability that they require.
At Hyster, we believe in starting with the customer. We annually perform focus groups and offer an on-going voice of customer research both on-line and in the field. We have more than 400 design engineers to translate that input into smart designs by implementing our rigorous review gate process. Virtual prototype builds and advanced tools help ensure the best equipment practices come together. Other advanced tools like virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
All of our machines are subjected to environmental, virtual and physical tests, in order to ensure the lowest ownership cost and total reliability. Not only do we test against our own standards, but we are always testing against the competition's products as well. Our final tests take place in real-world customer applications so as to make certain that our products have met our highest standards.
Demand-Flow Manufacturing Which is Smart and Lean
Our world-class manufacturing at Hyster is driven by Demand Flow Technology or DFT. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to deliver total client satisfaction and flawless quality 100 percent of the time, all the time.
Total Quality All The Time
Hyster utilizes an integrated Manufacturing Execution System or MES to initiate quality from the beginning. The MES is responsible for managing flow of production. The MES coordinates line activities like part sequencing and quality verification. It also utilizes quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in each and every shift. These audits really hold all workers responsible for consistent quality, along with the 5s workplace organization in place to help us achieve it.
As standard with all our products, Hyster provides a wide range of features. The company has remained completely devoted to its key focus on safety and quality, on being innovative each time, and by providing several of the best material handling equipment on the market. These are just a few of the reasons Hyster has become a leader within the business.